Step One 

Initial Contact

If you are interested in one or more of our services, please complete and submit our Initial Contact Form. Please also submit any supporting documents that you may have – including your existing résumé, application, specific vacancy announcement numbers, etc.

Or, you can contact us by email or phone with questions or requests.

Step Two 

Estimate and Payment

Once we review your Initial Contact Form, along with any supporting documentation you’ve attached, we will contact you with a project estimate. Upon your approval of the estimate, we will email you a PayPal bill for your payment convenience. By clicking the link in the email, you will be able to pay online with a credit card or money transfer. You do not need to be a PayPal member to make a payment.  Please let us know if you would prefer a different payment method.

Step Three 

Phone Consultation

It is important that we have received your supporting documentation prior to a phone consultation – if you do not have an existing résumé, we can send you a short questionnaire that will assist us during your consultation.

We understand that there is often a need for confidentiality during your job hunting efforts. We are more than happy to accommodate your needs by scheduling phone consultations outside of regular business hours.

The consultation will focus on gathering all of the information we need to fulfill your project requirements. Additionally, we will work to gain an understanding of your work history, experience, accomplishments and goals so that your document will reflect your unique professional story.

Step Four 

Wordsmithing

We will begin working on your project as soon as we complete your phone consultation.  We work to maintain a two week turnaround on all projects - expedited orders are possible under certain circumstances.   Questions may be generated during the wordsmithing process and we will contact you with any that may arise. A draft version of your project will be emailed for your approval.

Step Five 

Approval

At this point in the process, you are welcome to ask for edits, formatting changes or whatever may suit your needs – within 14 days of receiving the draft.  Please let us know if your schedule requires more time for approval.  Each project is allotted two cycles of editing.  An hourly rate (in quarter hour increments) will be charged to customers who change project parameters during the approval phase.  This rate includes correspondence time and additional edits. 

Upon your approval, we will email you a final draft - formatted in Microsoft Word and PDF. Hardcopies are available, printed on high quality paper, as an optional service. Plaintext or ASCII formatting, if not already included in your project, is also available as an optional service.

Optional Step Six 

Post-project Editing or Consultation

If, for some reason, your application or résumé needs minor updates or changes* within two months of the completion of your project, we are more than happy to make those changes (in an electronic format) free-of-charge.

After the two month timeframe, we would be happy to provide you with an estimate to update your document.  Additionally, changes to your document to address a specific job announcement, or changes that require section edits will necessitate a quote.  Overhauls of your complete project will require consultations and formalized project estimates.

*Please note: Minor updates or changes are limited to qualification/certification updates, minor wording adjustments, correcting minor formatting issues, and updating contact information. Any other minor updates or changes are subject to our discretion.